To say it briefly, lately, my life has been a mess. Shifting homes is turning out to be way more chaotic than I had ever imagined. I guess, for people like me who work from home, the impact is a bit more because one ends up feeling uprooted on the work front too. So when the folks at PepperTap reached out to me to check out their app, I was relieved to see that PepperTap isn’t just a grocery app, but more like a supermarket app. This means that apart from fruits, veggies and grocery items, you can also shop for household items like the glue and scrub that I ordered.
My kitchen isn’t yet fully functional because of all the work I’m getting done, but I’m a bit tired of constantly eating out and I wanted to make a quick and fuss-free meal in the limited space in my kitchen currently. I was keen to make this simple Spaghetti Aglio e Olio – with a mix of some things I already had at home, and the stuff that I ordered from PepperTap. There was a time when I travelled extensively for work and this would be my staple thing to order for dinner at hotels I stayed in as it was free of masalas and very difficult to mess up.
First Impression – At a time when my head is cluttered with noise of workers working at home and the zillion things on my to-do list, I was relieved to find that the app has an extremely simple interface and really easy to pick out categories like Fruits & Vegetables (self-explanatory); Instant Foods (this is where you can find the pasta); Drinks & Beverages; Dairy; Breakfast; Snack Foods; Cooking Essentials (Masalas, Dals, Oil, Flours & Rice); Health & Beauty; Home Supplies & Utilities (where I bought the Fevicol and scrub) and Baby Needs. I found it easy to browse and add the things I wanted to the cart. I opted for ‘Cash on delivery’ and received a text message confirming my order and could even track the status of my order via the app.
Customer Service – What I truly appreciated about the app is that when you tap the menu button, denoted by three lines on the top left corner of the app, it has a section for ‘Customer Service’ which has some ‘Quick Solutions’ that serve as FAQs about the usage and deliverables. It will guide you on how to place your order, how you can cancel it – very useful things when you are new to an app.
Convenience – I ordered late at night and scheduled for the order to reach me the next day between 12 & 2 pm. This is something I found extremely convenient because I’m trying to juggle meetings with also being home to get work done. So unlike when you order things on the phone from a kirana store and aren’t sure when the stuff will reach you (could be 10 minutes or next few hours), I was able to schedule this to suit my convenience. I received a text informing me when my order was out for delivery and received it bang in the middle of the time band I had opted for. Getting change from the delivery person wasn’t a problem and I was totally relieved to see a non-plastic bag carrying my order! The biggest concern when you order fresh produce like veggies is their quality, and I was happy to get good quality veggies, pretty much like what my subziwalla would have brought me!
So, would I order from the app again? Yes! It’s been pretty smooth and while they have most things covered, I’m hoping they will also add some fancy cheese selection (hey, a girl can be greedy)! And now, for my super-comforting and quick Spaghetti Aglio e Olio recipe, which I made with the ingredients I ordered.
*PepperTap, as mentioned, reached out for this review, but the views & experiences are entirely my own. Thank you, readers, for supporting the brands that make it possible for me to create such recipes for you.